Returns and Refunds
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged when received. Just let us know and we will gladly provide a return address and a replacement or provide store credit as preferred.
All the products sent from our dispatch are carefully inspected, checked that boxes in which they come with are intact.
If you request a refund, the original purchase price will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the conditions below.
- Returned within five days of receiving it with your proof of purchase
- The shipping address you've provided us is correct
- Item must be in original condition (including packaging) and not used
- Gift cards are not eligible for a refund or exchange if you change your mind
Any refund requests over five days after receiving it will not be considered and a store credit will be given, provided the item's original seal has not been opened and it is its original condition. We will not cover the shipping costs.
If the item we found is not faulty as told, we will inform you and send the original product back to you directly while deducting the shipping costs both to collect it and to deliver it back to you.
If the product you've purchased with us becomes defective, you are covered by the product warranty. In this case, contact us and send us the broken item and we will send it to the supplier to organise a replacement. You must pay the shipping for any warranty claim.
All returns must be posted to:
155 Maunganui Rd